Welcome to the Contact Us page of Big Mumbai Games — India’s trusted online gaming and referral platform. Whether you’re here to play for real money, manage a growing agent network, or just explore exciting browser-based games, we’re committed to giving you expert support at every step.
This page will guide you through every way you can contact Big Mumbai Games support, along with what kind of assistance we provide, how fast you’ll receive help, and what you can expect after submitting a query.
Let’s help you get the support you need — fast, clear, and secure.
Why Contact Us at Big Mumbai Games?
As one of India’s fastest-growing browser-based real-money gaming platforms, Big Mumbai Games is designed to be simple, intuitive, and rewarding. But even with an easy-to-use platform, players and agents may sometimes need direct help with:
- Account creation or login
- Payment delays
- Referral bonuses or agent commission
- Troubleshooting gameplay
- Security and verification issues
That’s why we offer full support through WhatsApp, live chat, and email — all monitored by a real human support team trained to solve every issue clearly and quickly.
If you ever need assistance, don’t hesitate to reach out.
How to Reach Big Mumbai Games Support
We provide three official ways for users to contact us:
- Live Chat Support
- WhatsApp Support
- Email Support
Here’s how each option works:
1. Live Chat Support
Our live chat function is embedded across most pages on the website. If you’re already logged in, you’ll find a chat icon at the bottom of your screen. Tap to start a conversation with a support specialist.
- Available 24/7
- Instant response
- Best for technical questions, gameplay issues, or withdrawals
Live chat is the fastest method for resolving immediate concerns.
2. WhatsApp Support
For players who prefer messaging, you can contact our WhatsApp support team at:
+91-XXXX-XXXXXX
WhatsApp support is great for:
- Sending screenshots or payment confirmations
- Tracking referrals or agent data
- Verifying account issues
You’ll usually receive a reply in under 10 minutes.
3. Email Support
Email us at:
support@bigmumbai.games
If you’re reporting a complex issue or need to share detailed screenshots, logs, or documents, email is the best method. We guarantee a response within 24 hours, and most tickets are resolved within 48 hours.
When Should You Use Each Channel?
- For quick answers or time-sensitive concerns, use Live Chat
- For issues involving screenshots or account data, use WhatsApp
- For formal concerns or lengthy requests, use Email
Need help deciding? Start with our Live Chat — our support team will direct you to the right channel if needed.
Common Questions You Can Ask Support
If you’re unsure whether your issue requires support, here are examples of questions we regularly answer:
- “I haven’t received my ₹30 referral bonus.”
- “My deposit shows ‘pending.’ What should I do?”
- “I invited 5 friends. How can I track my rewards?”
- “I need help verifying my UPI account.”
- “How do I join the Agent Program?”
- “How do I use my gift code?”
- “Which games are included in this month’s promotion?”
If your question relates to any of the above, support will assist you within minutes.
You can also visit our full FAQs section for instant answers to common problems.
What Support Covers
Our customer support team is trained to resolve all issues related to:
- Account Registration & Login → Register / Login
- Deposits, Withdrawals & Wallet Issues → Security & Fair Play
- Bonuses & Daily Promotions → Promotions
- Game Rules, Delays & Bugs → Game Rules & Strategies Hub
- Referral and Agent Income → Refer & Earn Program, Agent Program
- Leaderboard Events & Community Features → Leaderboard & Competitions, Community & Player Connection
Need help navigating our Games? Just ask — support can assist with specific titles such as:
- Color Prediction Game
- Slots & Casino Games
- Fishing Games
- Aviator Game
- Lottery & Number Games
Tips for Faster Support
To get your issue resolved quickly, follow these best practices:
- Include your registered phone number
- Mention the game, feature, or section you’re having trouble with
- If possible, include a screenshot or video clip of the issue
- Be specific with dates and times of errors or transactions
The more accurate your report, the faster we can assist.
Big Mumbai Support for Agents
If you’re part of the Agent Program, you also get dedicated support for:
- Commission disputes
- Salary bonuses
- Performance rebate questions
- Agent event eligibility
- Referral conversion tracking
Refer to the Agent Commission & Salary Guide or Agent Events & Monthly Contests for detailed breakdowns of income and contests.
You can also explore career-level opportunities on our Careers / Become a Regional Agent page.
Data Privacy & Security
Your safety matters. Every support interaction follows strict user verification protocols to protect your data, wallet balance, and referral details.
You can learn more about how we protect your personal information in our:
- Privacy Policy
- Terms & Conditions
We never share your data with third parties and only request verification to secure your account.
Stay Connected with Big Mumbai
For updates on new games, leaderboards, and promotions, visit our:
- Blog / News
- Gift Code Redemption
- Testimonials / Reviews
You can also join our community-driven support groups via the Community & Player Connection page. Here, users exchange advice, share referral tips, and collaborate during events.
Final Thoughts – Contact Us Anytime
Big Mumbai Games is built on trust, fairness, and community. Whether you’re playing a quick round of Color Prediction or building a referral team of thousands, we’re here to support your success.
Our support team is ready 24/7. Don’t hesitate to reach out with questions — no issue is too small, and every player matters.
Need help now? Tap the Live Chat button, message us on WhatsApp, or email us at support@bigmumbai.games
Let the games begin — and let your support journey start here.
