This Privacy Policy outlines how Big Mumbai Games collects, uses, stores, and protects your personal information. By using our platform, you agree to the practices described below. We are committed to protecting your privacy and ensuring a secure environment across all user accounts, gameplay, and financial transactions.
Big Mumbai Games is a browser-based real-money gaming platform designed for Indian users who expect fairness, transparency, and responsible data handling.
If you disagree with any part of this policy, we recommend you refrain from using our services. For any questions, contact our team via the Contact Us page.
1. Information We Collect
When you use Big Mumbai Games, we collect the following categories of data:
1.1 Personally Identifiable Information (PII)
- Full Name
- Mobile Number (mandatory for Register and Login)
- Government-issued ID (PAN or Aadhaar)
- Bank Account Details / UPI ID for withdrawals
- Referral ID (if used during sign-up)
1.2 Device & Technical Data
- IP address
- Browser version
- Device type and operating system
- Login and usage timestamps
- Cookies and cache information
1.3 Game and Transaction Data
- Game participation logs
- Deposit and withdrawal history
- Agent referral data (if applicable)
- Bonus and promotional code redemptions
- Leaderboard participation and results
This information is critical for providing user support, ensuring fair play, issuing rewards, and fulfilling the terms of the Agent Program, Refer & Earn Program, and all active Promotions.
2. How We Use Your Information
Big Mumbai Games uses your information solely for platform operations, legal compliance, and service improvement. Uses include:
- Verifying identity during account creation
- Processing deposits and withdrawals securely
- Tracking performance in Games such as Color Prediction or Slots & Casino Games
- Enabling access to features like Leaderboard & Competitions and Agent Events & Monthly Contests
- Sending relevant updates, game tips, or reward notifications
- Preventing fraud and enforcing Security & Fair Play standards
- Meeting legal obligations as required under Indian IT laws
We do not sell, lease, or share your personal data with third-party advertisers or external affiliates without your consent.
3. Cookies & Tracking Technology
We use cookies to enhance your experience. These cookies allow us to:
- Keep you logged in during sessions
- Remember preferences like language or region
- Analyze anonymous user behavior
- Track referral activity for accurate Agent Commission & Salary Guide distribution
- Prevent duplicate bonuses or unfair gameplay behavior
You may disable cookies in your browser settings, but doing so could impact site functionality.
4. Data Retention
Your data is retained only as long as needed to provide our services, comply with legal requirements, and fulfill contractual obligations with agents, users, and promoters.
Upon account deletion or inactivity, data may be archived for up to 24 months for security and dispute resolution purposes.
5. Data Protection Practices
We implement the following measures to protect your data:
- AES-encrypted databases
- Limited employee access to sensitive data
- Two-step mobile verification during login
- Passwords stored using hashing algorithms
- Secure withdrawal channels tied to verified accounts
- Automatic logout for inactive sessions
All payments are processed via encrypted payment gateways supporting UPI, Paytm, and net banking. Sensitive financial data is not stored.
6. User Control Over Data
As a user, you have the right to:
- Request access to your personal data
- Correct or update your profile details
- Delete your account and associated records
- View game history and wallet activity in your dashboard
- Opt out of promotional messages and newsletters
To submit a request, please contact our support team via Contact Us.
7. Information Sharing & Legal Disclosure
We do not share your personal data with unrelated third parties except:
- When required by legal process or court order
- To prevent fraud, abuse, or criminal activity
- With payment processors to fulfill transaction requests
- With regulatory authorities in the event of audits or investigations
We may anonymize and aggregate data for internal analytics to improve features, including leaderboard fairness and community growth insights.
8. Children’s Privacy
Big Mumbai Games is intended for users aged 18 and above. We do not knowingly collect data from individuals under the age of 18. All users must verify their age at registration and may be required to submit KYC documents.
Accounts found to belong to underage users will be deactivated immediately.
9. Community & Player Behavior
Users engaging with the Community & Player Connection platform agree to respect all guidelines and refrain from sharing others’ private information.
Big Mumbai does not take responsibility for voluntarily shared data in chat rooms, testimonials, or agent groups. We encourage all users to keep private data secure and report any abuse.
10. Third-Party Services
If you access third-party content (such as external wallets or blog plugins) from within Big Mumbai Games, those platforms may collect data under their own terms.
We recommend reviewing their privacy policies independently. Our scope covers only data used within the bigmumbai.ai domain and official communication channels.
11. Updates to This Policy
This Privacy Policy may be updated from time to time. All changes will be reflected on this page. Users are encouraged to revisit this policy periodically to remain informed about data use and protection practices.
Major changes will be announced via platform notifications and/or the Blog / News section.
12. Contact Us Regarding Privacy
For questions, access requests, or data handling concerns, contact us:
- Support Form: Contact Us
- Email: support@bigmumbai.ai
- Response Time: 24–48 hours
Our Data Protection Officer is available to address privacy-specific inquiries and will ensure your issue is resolved fairly and promptly.
Final Statement
Your trust is critical to the success of Big Mumbai Games. Our Privacy Policy reflects our commitment to security, transparency, and responsible data use. Whether you’re a player, an agent, or part of our extended community, we treat your data with the respect it deserves.
We thank you for choosing Big Mumbai Games — where entertainment meets accountability.
